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Poly Event - Outage Details
Event:
Due to the outage that we faced this morning, we will be having a Poly Event until Monday 12:00 PM EST. All polymorphs are unlocked via the "Event Polymorph Scroll" which is purchasble through Wizard Merlin at the Giran-X. For those that are new, go to -Warp 3 and locate Wizard Merlin just below the Grian cross. He will offer free Polymorphs to all players during the event and sell you Event Polymorph Scrolls to take on your adventures.
Outage Details:
We host our servers through Linode Cloud Hosting. This morning, just before 3:00AM EST they had a host failure that caused an outage for our servers. This prevented the Launcher from connecting to the Launcher server and took down our Live server. After a few hours troubleshooting, the host provider was unable to restore our server. It had crashed entirely, and was unrecoverable as the drive was no longer bootable.
We made a commitment when we launched this server to do everything we can to prevent rollbacks, or data loss in the event of failures. We accomplished that here, and are quite happy that we were able to recover from a full hardware loss resulting in harddrive corruption.
The server is back online after a few hours of rebuilding and restoring the data with no rollback. We had to build a completely new server, and use our disaster recovery plans to bring the server back to where it was at the point in time that it went offline. We backup the server every morning EST, but we also have a full live replication database configured on a seperate server for disaster recovery. On top of that, we also store transactional logs on a block storage device attached to the server. Today was a good test of our disaster recovery plan.
GM Charles - Global Admin & Developer - Server / Website
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Re: Poly Event - Outage Details
Thanks for all your hard work! Must have been a weird friday for you ^_^"
And also thanks for the little poly event!
Rudy | Sentinel | Consular
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Re: Poly Event - Outage Details
Very impressive contingency plans. Thanks GMs. Much appreciated.
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Re: Poly Event - Outage Details
not an IT guy, and this sounds so complicated, and can't understand anything about this data thing, o_O
but much appreciated for all your hard work, Charles!
love this server, very reliable and responsive GMs.
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Re: Poly Event - Outage Details
Thank you for all your work to bring us the game we love. Sincerely.
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Re: Poly Event - Outage Details
Thank you very much for your hard work and dedication.
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Re: Poly Event - Outage Details
Outstanding plan and great work Charles! Thank you for all the work you and your team puts into the game!